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Lagging and no connection to smart plugs

KS31
Joining in

on ‎19-04-2023 21:37

Hi. I’m new to virgin and already disappointed.  Our internet is lagging and I cannot connect to our smart plugs.   We had no issues with our service with sky so I’m hoping for a quick solution or I may need to return to them!  Thank you 

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5 REPLIES 5

Adduxi
Very Insightful Person
Very Insightful Person

on ‎20-04-2023 10:18

What Hub do you have?

Try disabling the 5Ghz wifi temporarily and see if the plugs connect.  If they do, then re-enable the 5Ghz.

 

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KS31
Joining in
In response to Adduxi

on ‎20-04-2023 15:13

Hi

 

how would I do that? 

thank you 

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KS31
Joining in
In response to KS31

on ‎20-04-2023 15:14

Hub 3 I think 

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Tudor
Very Insightful Person
Very Insightful Person
In response to KS31

on ‎21-04-2023 02:20

"how would I do that?"

Logon to the hub on 102.168.0.1, administrator password should be on bottom of hub, it’s not the WiFi password. Looking in the settings or advance settings.  


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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KS31
Joining in
In response to Tudor

on ‎21-04-2023 11:41

Thank you, I’ll give it a try 

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