If you have been with Virgin for years and have a hub1 or hub2, it would be a good idea to phone in and follow the menu to thinking of leaving. Tell them you are reviewing your options and would like to know what they can offer, including a new updated hub. Nothing to loose.
Or you could try for a "free" Hub3 replacement - see the link below. If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you arent eligible and they will want to charge you - do not accept that - come back here. https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.