Just moved no plug in

[kezza128]

Hi 

• I just moved and was given self instalment stuff which is fine but my new place has no ports to plug it in the box that there was has been stripped over everything no wires no ports. I have been trying get through to virgin via chat for ages can’t find the number to phone. Can anyone help?

[Adduxi · Accepted solution]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Matthew_ML]

Hey kezza128, thank you for reaching out and a warm welcome to the community, I am sorry to hear you haven't got a socket installed.

However I can see you have been speaking to the team, did they manage to resolve the issues for you? Thanks 

[kezza128]

Some one should be coming out tomorrow