Just joined

[Brian26]

Hi who do I get in touch with I have no wiring or box to connect the hub coming in to my properly ?

[jpeg1]

Look for a large square box on the outside of the house. Check if there are wires going into the house from there.  If you can't find that it must have been removed by a previous resident.  You'll have to phone Customer Services and request a manned installation.

[Steve1701]

Erm,

Whatever happened to Virgin Media checking if you could actually 'have' their services?

Shouldn't they know before sending equipment out, if a property is wired or not?

As jpeg1 says, you might need a manned install.

[jpeg1]

They only send out the self-install kit if there has been a previous Virgin installation.    But there will be no record if someone has subsequently removed it.

[Travis_M]

Hi @Brian26

Thanks for posting on our community forum!

Have you managed to speak to our team around this as of yet?

Regards