Menu
Reply
  • 16K
  • 1.67K
  • 3.64K
Very Insightful Person
Very Insightful Person
261 Views
Message 11 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Worth removing your router and doing a speedtest directly into the Hub 3.0 in Modem Mode. That is the definitive speedtest.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 17
  • 0
  • 3
Iru786
On our wavelength
254 Views
Message 12 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Similar results with sh3 directly as well. 

0 Kudos
Reply
  • 17
  • 0
  • 3
Iru786
On our wavelength
242 Views
Message 13 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Hi,

Call Tech support about this and was advised that if i am getting above 300Mbps than this is fine. Only very few people get the advertised speed of 350Mbps.

 

0 Kudos
Reply
  • 547
  • 44
  • 171
DreamOfCheese
Rising star
239 Views
Message 14 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Then you were advised incorrectly, the advertised average speed is 362mbps for VIVID350, and I get the maximum on my connection.
0 Kudos
Reply
  • 13.22K
  • 1.01K
  • 3.08K
Very Insightful Person
Very Insightful Person
233 Views
Message 15 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

you were further spun a tale by the installer

The engineer who came to install advised that i might need to log a call with tech support as they might need the adjust this speed from their side.

he knows very well thats BS but you dont so it got him back in his van with you thinking something would happen

the pre and post rs errors are awful - that may well be the problem - turn the hub off and back on - leave it off a minute or so - that should zero them - post them back in 24 hours and wait for VM to get to the thread in a week or so to comment

____________________

Tony
0 Kudos
Reply
  • 17
  • 0
  • 3
Iru786
On our wavelength
232 Views
Message 16 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

What else can i do for this? The tech support guys are only interested in asking scripted questions and power cycling the router.

Are there any tech support guys here who can help?

0 Kudos
Reply
  • 13.22K
  • 1.01K
  • 3.08K
Very Insightful Person
Very Insightful Person
226 Views
Message 17 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped


@Iru786 wrote:

What else can i do for this? The tech support guys are only interested in asking scripted questions and power cycling the router.

Are there any tech support guys here who can help?


wait for VM - they are technical - they can also look at the line and the area to see if there are known problems

____________________

Tony
  • 17
  • 0
  • 3
Iru786
On our wavelength
220 Views
Message 18 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Here is the new info after resetting the modem.

Downstream bonded channels  
      
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
12990000007.538256 qam21
24030000008.440256 qam28
33950000008.540256 qam27
43870000008.540256 qam26
53790000008.640256 qam25
63230000007.540256 qam24
73150000007.440256 qam23
83070000007.440256 qam22
92910000007.140256 qam20
102830000006.838256 qam19
112750000006.538256 qam18
122670000006.338256 qam17
13259000000638256 qam16
14251000000638256 qam15
152430000005.838256 qam14
162350000005.938256 qam13
17227000000638256 qam12
18219000000638256 qam11
192110000006.338256 qam10
202030000006.438256 qam9
211950000006.538256 qam8
221870000006.638256 qam7
231790000006.538256 qam6
241710000006.638256 qam5
      
      
Downstream bonded channels  
      
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked38.640 
2Locked40.320 
3Locked40.350 
4Locked40.370 
5Locked40.900 
6Locked40.310 
7Locked40.350 
8Locked40.350 
9Locked40.340 
10Locked38.950 
11Locked38.670 
12Locked38.950 
13Locked38.9110 
14Locked38.980 
15Locked38.650 
16Locked38.960 
17Locked38.630 
18Locked38.950 
19Locked38.970 
20Locked38.960 
21Locked38.9220 
22Locked38.9130 
23Locked38.980 
24Locked38.6200 
      
0 Kudos
Reply
  • 13.22K
  • 1.01K
  • 3.08K
Very Insightful Person
Very Insightful Person
203 Views
Message 19 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

they are good - see what the pre and post rs errors are in 24 hours and post that screen again

____________________

Tony
  • 17
  • 0
  • 3
Iru786
On our wavelength
187 Views
Message 20 of 21
Flag for a moderator

Re: Just got connected : syncing at lower spped

Hi Guys,

The connection seems to have improved since Monday. Here are the latest stats.

Downstream bonded channels  
      
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
12990000007.638256 qam21
24030000008.340256 qam28
33950000008.540256 qam27
43870000008.640256 qam26
53790000008.840256 qam25
63230000007.640256 qam24
73150000007.540256 qam23
83070000007.540256 qam22
92910000007.338256 qam20
102830000007.138256 qam19
112750000006.938256 qam18
122670000006.838256 qam17
132590000006.338256 qam16
14251000000638256 qam15
152430000005.638256 qam14
162350000005.838256 qam13
17227000000638256 qam12
18219000000638256 qam11
192110000006.338256 qam10
202030000006.538256 qam9
211950000006.638256 qam8
221870000006.838256 qam7
231790000006.538256 qam6
241710000006.838256 qam5
      
      
Downstream bonded channels  
      
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked38.670 
2Locked40.3170 
3Locked40.3140 
4Locked40.3150 
5Locked40.340 
6Locked40.390 
7Locked40.9110 
8Locked40.380 
9Locked38.950 
10Locked38.980 
11Locked38.990 
12Locked38.970 
13Locked38.9780 
14Locked38.6150 
15Locked38.9100 
16Locked38.9110 
17Locked38.980 
18Locked38.970 
19Locked38.9170 
20Locked38.9180 
21Locked38.9250 
22Locked38.9150 
23Locked38.9140 
24Locked38.9290 
0 Kudos
Reply