Just got connected to VM on Vivid 350 plan. But the the acquired down stream is syncing at 299. The engineer who came to install advised that i might need to log a call with tech support as they might need the adjust this speed from their side.
Can anyone provide a bit more advise on this please?
The acquired down and upstream channel frequency is not the speed the connection will run at, it's the available frequency range for the channels to utilise.
DOCSIS does not have a 'sync' like xDSL connections do, instead when your modem connects with the CMTS it'll get sent over the configuration for your package which includes the Max Traffic Rates seen on the config tab. that's the maximum speed your package allows your modem to run at, which is your package speed + 15%.
For 350mbps your modem will be configured for a max traffic rate of 402.5mbps
Hi Guys Did various speed test over the course of a day. The maximum i am getting in 309Mbps. The results below is from this morning. Is ok for Vivid 350 package? should i not be getting above 350Mbps?