Since March 25th I've had no TV service and no broadband service despite repeatedly complaining on the phone and via the website . I've now lodged an official complaint for compensation also as the waiting time is beyond ridiculous which virginmedia is disputing because they know they've not fixed the problem . It's impossible to get through on the phone also so I've had to resort to complaining publicly on here about the awful service. Virginmedia , you need to send an engineer to sort this out asap and stop pretending that it's been fixed and charging me full price for zero services you're providing 😞
Sorry to hear about the above issues
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Its all been fixed now , they could have fixed it 3 months ago though as it was literally a 20 minute job as apparently the port that connects your signal to my home had blown in the box outside . If the CISAS adjudicator is reading this , virginmedia now accept that they failed to provide me with any TV or broadband service for 3 months and hopefuly this helps with your resolution of my official complaint and compensation request . People , if you ever have a problem that needs fixing with virginmedia , dont waste time calling them or emailing them , just come on here and complain publically about it , youll get things sorted much much quicker it seems .