Virgin Media Community

[jake2947284]

Tl;dr: Green WiFi light and flashing green power light, have checked all connections and none are loose

We have a Hub 3 and are on the M200 plan. There was a service issue in our area yesterday but this was resolved this morning and we are still unable to reconnect. We have been through the troubleshooting process on the Virgin website twice, including restarting our hub twice, and are still not being connected. The hub is currently showing a solid green WiFi light and a flashing green power light, which the website says is due to a loose connection, but we have checked both end of every cable at least five times and everything is tightly attached.

Any advice would be much appreciated, I have an important online meeting at 11 am so time is very much of the essence here. 

[-tony-]

loose connection - well it can be as it would not be connected - so correct as far as it goes - but if the connection is down from VM's side then the lights will show in the same way

you have tried a restart a couple of times - worth doing it again - leave it off a couple of minutes - if that does not help you could try a reset - i dont think that will solve it but never a waste - be aware it will reset the hub back to factory default so anything you have changed will be lost

again if that does nothing - you can ring it in and see what they say and/or wair as its likely to sort itself out if they are doing external work