Issue with router - do i need an engineer visit?

[benjamin_hunt66]

16/08/2021 17:59	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******7;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:59	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=********;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:58	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:58	notice	LAN login Success;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:56	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:55	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:53	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:52	Warning!	RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 17:52	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	138750000	1.5	35	256 qam	1
2	146750000	1.2	34	256 qam	2
3	154750000	1	34	256 qam	3
4	162750000	1.7	35	256 qam	4
5	170750000	2.2	38	256 qam	5
6	178750000	2.2	38	256 qam	6
7	186750000	1.5	38	256 qam	7
8	194750000	1.7	40	256 qam	8
9	202750000	1.7	40	256 qam	9
10	210750000	1.9	40	256 qam	10
11	218750000	2	40	256 qam	11
12	226750000	2.2	40	256 qam	12
13	234750000	2	40	256 qam	13
14	242750000	1.5	40	256 qam	14
15	250750000	1.9	40	256 qam	15
16	258750000	1.7	40	256 qam	16
17	266750000	2	40	256 qam	17
18	274750000	2	40	256 qam	18
19	282750000	2.2	40	256 qam	19
20	290750000	2.2	40	256 qam	20
21	298750000	2.4	40	256 qam	21
22	306750000	2.2	40	256 qam	22
23	314750000	2	40	256 qam	23
24	322750000	2.2	40	256 qam	24
Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	35.7	265262	353621
2	Locked	34.9	180776	403506
3	Locked	34.2	118347	789462
4	Locked	35.4	161809	432281
5	Locked	38.9	62705	59409
6	Locked	38.9	40657	20123
7	Locked	38.9	85592	85117
8	Locked	40.9	33083	10903
9	Locked	40.3	11829	1571
10	Locked	40.9	860	10
11	Locked	40.9	175	0
12	Locked	40.9	8	0
13	Locked	40.3	5	0
14	Locked	40.9	920	27
15	Locked	40.9	3917	270
16	Locked	40.9	3899	447
17	Locked	40.9	758	1
18	Locked	40.9	169	0
19	Locked	40.9	82	0
20	Locked	40.9	30	0
21	Locked	40.9	12	0
22	Locked	40.9	23	0
23	Locked	40.9	487	0
24	Locked	40.9	34	0
Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	46200000	42.3	5120	64 qam	2
2	53700000	42.8	5120	64 qam	1
3	32600000	41.5	5120	64 qam	4
4	39400000	42	5120	64 qam	3
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Richw1982]

What is the issue your having?

[John_GS]

Hi benjamin_hunt66

Thanks for posting.

I can see you've spoke to the team tonight since posting and they have advised you to monitor the connection. 

Please do so over the next 3 days and let us know if any better

Kind regards,