I’m moving house, the connection in the new house is due to switch over in two weeks, this has already been arranged.
However when visually inspecting the internal box, the isolator box appears to be damaged. The connection seems to be clogged with paint, possibly due to some clumsy decoration efforts by the previous owner.
Do I need an engineer appointment for this? Or can virgin media supply an isolator box that I can replace it with myself? I don’t want to be stuck without a functioning connection when the switching date arrives.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
We're sorry to hear the isolator box is not looking likely to be working. We can certainly get this amended to a manned install for you.
In order to do that, I will need to confirm your address with you to ensure we're booking the visit on the right account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
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