Hi there,
Thanks for contacting Virgin Media about joining us and getting some of our services.
Now we’ve received your order, the first step is to carry out a credit check. Here's how it works.
As you know, when joining Virgin Media, you'll be setting up a credit agreement with us. That means we assess each application using a credit score facility. We do that by looking at information provided by our credit reference agency, Equifax. This can relate to credit agreements you've set up in the past, or agreements that you've set in place at the moment. If you've held accounts before with Virgin Media, Virgin Mobile or ntl:Telewest, we'll look at information relating to those, too.
Right now, we're checking your details, and we'll be in touch again soon to let you know the results, and what to do next. Just so you know, it normally only takes a couple of days.
As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. Our team are working on your order and will be in touch!
If you have any questions in the meantime, just give us a call on 0800 052 7588or click here to chat and we'll be happy to help.
Kind regards,
The Virgin Media team
