on 27-11-2021 12:31
Title essentially explains it all, wondering what they are doing on the 1st of Dec.
Text says they are performing essential upgrades in my area and sorry for any disruption... They already did a batch of upgrades which I presume was turning on Docsis3.1 and upgrading the nodes... I am getting packet loss and there is quite a bit of congestion in my area. Hoping that they are upgrading something backhaul related, anywhere I can find out what they are doing?
on 27-11-2021 13:30
There's no online lookup where details of specific works are listed, if that's what you're wanting to know.
I believe these works are often node splits, but I'll defer to those more qualified for a better explanation.
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on 27-11-2021 13:46
Hi Josh,
There is a planned outage number that may be able to offer more information 0800 052 2137.
They are only open Monday to Friday 7:30am to 5:00pm excluding bank holidays
on 29-11-2021 13:49
Hi @josh94
Thanks for posting!
How's your connection today? Did you manage to find out about any issues?
Regards
on 29-11-2021 13:54
Too soon to tell, he changed the splitter and surge protector and ran a new temp cable from the front to my hub as he says it needs a 2 man cable pull team which he said he will get booked in for me in about 2 weeks
will post later with update but have posted levels in my other topic, gone from high 15-16 to 2-9
on 06-12-2021 13:23
Connection much better:
Packet loss still happening but this is because of the Hub4, it is dropping and then re-linking the ports every so often, so there is a 2 second downtime. I suspect this is the hub 4 doing some stupid stuff and I will await the hub 5 as replacing a s**t modem for another s**t modem is pointless.
on 06-12-2021 13:34
on 20-12-2021 10:04
I wouldn't be getting over 940mbps at my laptop without my own modem 🙂
Eagerly awaiting the Hub 5..........
on 22-12-2021 10:51
on 23-12-2021 16:59
Connection is much much much much better but I need the Hub 5 really 🙂