Is the Hub 4 compatible with Virgin connect?

[Djmarkhill]

Hi, I've been searching the forums for help as I can't get my newly installed hub 4 to connect to the virgin connect app. I've read on here that it wasn't compatible last year. Has this been resolved?

[Djmarkhill]

Thanks, it must be at VM's end as I don't have a VPN

Thanks

Mark

[Djmarkhill]

Is the end of the road for my post, should I call VM directly?

[Adduxi]

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@Djmarkhill wrote:

Is the end of the road for my post, should I call VM directly?

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It's strange that @Alex_RM or @Zach_R  have not come back to check up on this thread?   Hopefully they will respond shortly.

[Kath_F]

Hi Djmarkhill, 

Thanks for coming back to us on this one and apologies for the delay in coming back to you. 

As the new hub has been installed for a little while now. the Connect App should have caught up by now. 

We currently have a known error with some of the data in our systems, that is causing the app to not recognise the Hub in a minority of instances. A reboot usually resolves this and if this doesn't work then a timed pin hole reset for at least 60 seconds will also help.

A recent update for the app was also released so please ensure you check your App or Play store to ensure there is no update there to run. 

Keep us posted on how things go. 

Thanks, 

[Djmarkhill]

Thank you Kath, it looks the the pin reset trick worked. It has now picked up the hub. Many thanks

Mark