Is my new superhub 5 faulty ?

[Maha]

I have recently upgraded from 500 (superhub 3) to 1 Gig (superhub 5) - the new hub arrived tuesday & it seemed ok at first, allthough speeds were a bit lower than expected 832 down & only 14 up (tested on wired device, several times)

Today I have had endless problems with it & had to reboot several times to get it working - I checked the service status phone number & no problems in my area.

Would anyone be kind and check the superhubs logs please? as I don't really know what it all means, thankyou.

Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.2	42	QAM 256	25
2	139000000	6.6	42	QAM 256	1
3	147000000	6.6	42	QAM 256	2
4	155000000	6.7	41	QAM 256	3
5	163000000	6.7	42	QAM 256	4
6	171000000	6.6	42	QAM 256	5
7	179000000	6.5	42	QAM 256	6
8	187000000	6.6	42	QAM 256	7
9	195000000	6.6	42	QAM 256	8
10	203000000	6.5	41	QAM 256	9
11	211000000	6.6	42	QAM 256	10
12	219000000	6.5	41	QAM 256	11
13	227000000	6.3	41	QAM 256	12
14	235000000	6.5	42	QAM 256	13
15	243000000	6.4	42	QAM 256	14
16	251000000	6.1	42	QAM 256	15
17	259000000	6.1	42	QAM 256	16
18	267000000	6.2	42	QAM 256	17
19	275000000	6.2	41	QAM 256	18
20	283000000	6.5	42	QAM 256	19
21	291000000	6.8	42	QAM 256	20
22	299000000	6.7	42	QAM 256	21
23	307000000	6.8	43	QAM 256	22
24	315000000	6.7	42	QAM 256	23
25	323000000	6.4	42	QAM 256	24
26	339000000	6.2	41	QAM 256	26
27	347000000	6	42	QAM 256	27
28	355000000	5.9	42	QAM 256	28
29	363000000	5.9	42	QAM 256	29
30	371000000	5.6	42	QAM 256	30
31	379000000	5.3	42	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	42	0	0
3	Locked	42	0	0
4	Locked	41	0	0
5	Locked	42	0	0
6	Locked	42	0	0
7	Locked	42	0	0
8	Locked	42	0	0
9	Locked	42	0	0
10	Locked	41	0	0
11	Locked	42	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	42	0	0
15	Locked	42	0	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	41	0	0
20	Locked	42	0	0
21	Locked	42	0	0
22	Locked	42	0	0
23	Locked	43	0	0
24	Locked	42	0	0
25	Locked	42	0	0
26	Locked	41	0	0
27	Locked	42	0	0
28	Locked	42	0	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	42	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

41

-2.0

58978769

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	41.3	5120	QAM 64	5
1	43100000	40.8	5120	QAM 64	6
2	36600000	40.5	5120	QAM 64	7
3	30100000	40.5	5120	QAM 64	8
4	23600000	40.8	5120	QAM 64	11

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	1	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	31	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

37.0

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

74000000

0

0

[Matthew_ML · Accepted solution]

Hey Maha, thank you for reaching out and I am sorry to hear you are having connection issues.

Let me send you a DM so we can take a look into this.