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Is it possible to get a reply from virgin??

I’ve got a new tv box from virgin and a broken internet cable plus my hub is no where near my tv. 

ive been trying to get hold of anyone since Friday to help solve the issue but have had no response from email, calls or the live chat. 

my tv box keeps failing at the Verifying stage so I think I need a code? 

can any one help please? 😩😩😩

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Alessandro Volta
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Re: Is it possible to get a reply from virgin??

Which 'internet' cable is broken, the white co-ax or the ethernet cable ?

This is how your set up needs to be ...

V6-connection

 

tivo-v6

 

 

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Is it possible to get a reply from virgin??

Hi Ggrider1, thanks for your post. 

 

Apologies for the delayed response here. Looking into this today I can see you've since been in touch and action has been taken with regards to issues with your TV service, so I hope things have been sorted now?

 

If you need any more help please don't hesitate to get back to us.

 

Tom 

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