on 20-07-2020 16:42
Probably wrong topic due to poor managment of virgin but who cares.
Pref virign customer service response welcome.
I purches with you best package with tv, broadband, sim and phone line. Well its 4 months later and only TV and broadband works somehow. Never received SIM and phone is not connected, however Virgin is charging me full amount every month. I made complains (multiple) contacted customer service and no response. Does virgin got so many customers willing to pay for nothing or they do something? Do they provide money back guarantee? or maybe with their rules every day late is £8 so withing 4 months its 120x 8= £960 that they will pay me? it says on page its for one service like phone what about SIM card that i have been promised and never got it. In times of Covid mobile is necessary so i had to purchase other SIM contract will they refund me this as well?
on 23-07-2020 15:27
Hi RipoFF111,
Thanks for your post.
I'm sorry you're not getting the best out of your services. I can appreciate you're keen to get this sorted out.
When you were installed, was your phone line working or has it never worked? Do you get any dial tone?
Have you received anything in regards to your sim card?
If not, don't worry I can have one sent out to you. Please pop me a private message and I'll be happy to help.
Thanks
Melissa
on 24-07-2020 08:42
on 29-07-2020 15:06
Thanks for your post RipoFF111,
Sorry to see of the issues you've been having with both your landline phone and mobile SIM card.
I'd be happy to take a look into this for you, check out the purple envelope in the top right hand corner for a PM from me
Kindest regards,
David_Bn
on 03-07-2021 11:30
They rip their customers off all the time!
price increases seem to happen monthly! With no extra benefit to the customer!
They seem to forget that their infrastructure was paid for with British tax payers money!
god awful company.
03-07-2021 12:05 - edited 03-07-2021 12:07
Virgin's infrastructure was not paid for by taxpayers. Most of it was laid in the 90s by private companies like NTL, Telewest, Cable & Wireless and others using their own funding. Recent expansion has again been funded privately by the current owner of VM, Liberty Global.
Perhaps you're thinking of BT/Openreach?