Is everyone's virgin broadband as poor as the rubbish we have

[ANDREW41]

Virgin broadband is very, very poor. We have had no end of problems with the signals.

I have asked them to remove the whole bundle, so I can go back to my previous supplier. (never had a problem in 4 years of use).

They sent an engineer around to fix the problem, he was very polite and replaced the router which was having drop off in signal strength.

However the problem has returned. I suspect it is the router itself, they appear to be cheaply made c..p. It is seems to me, it is where the failure occurs and the product is simply not up to the task.

[Tudor]

I’ve had the odd problem, but it’s very good 99.9% of the time. I have aways run in modem mode and that seems to alleviate most of them hub’s problems. 

[jbrennand]

See this
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[ANDREW41]

Very impressive, not. Hexadecimal is fairly easy, if you bother to learn the basics, just a short cut for binary. 

The equation should be written (c1a2a285948293859940d9a49385a2)16 = a long string of predominately 00 and a few 1

I taught myself this in 10 mins.

Nothing to do with the problem. A virgin engineer set up the router and a TV engineer friend of mine set up the TV.

The internet has worked perfectly for last 4 years with Vodafone, (don't know why I changed probably fell for the bull).

The fact is it keeps breaking down with the virgin router

[jbrennand]

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@ANDREW41 wrote:

The fact is it keeps breaking down with the virgin router

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On ethernet and wifi - or just wifi?

If ethernet.....  then lets look at the connection data and see if we can spot where the issue lays - do this.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[carl_pearce]

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@ANDREW41 wrote:

Virgin broadband is very, very poor. We have had no end of problems with the signals.

I have asked them to remove the whole bundle, so I can go back to my previous supplier. (never had a problem in 4 years of use).

They sent an engineer around to fix the problem, he was very polite and replaced the router which was having drop off in signal strength.

However the problem has returned. I suspect it is the router itself, they appear to be cheaply made c..p. It is seems to me, it is where the failure occurs and the product is simply not up to the task.

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No issues here.