For the last 2/3 weeks our internet or router has been going down at almost the exact time every single night. It happens between 9.46-10pm. The behaviour is the router first flashes a white light only for a few minutes and then all lights go green. Within 10-15 minutes it comes back on. It sometimes does it again going into the evening but don’t know if this is every night.
Customer support have been useless, saying I have to phone at the time it’s happening for them to investigate hut by the time you have got through the queue for 30+ mins they say they can’t investigate because it’s back up!
I’m not an expert on this but wonder if it’s some sort of software update to the router that is trying to apply each evening and then failing causing it to completely restart and go down?
I can’t imagine it would be the entire line dropping every night at the same time?
Can anyone offer any suggestion? This is the latest in a long list of problems with the SuperHub3 that I haven’t managed to fix!
Re: Internet/router going down same time every night
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.