Menu
Reply
  • 5
  • 0
  • 0
Fez5000
Joining in
2,349 Views
Message 1 of 11
Flag for a moderator

Internet keeps going off!

Been with virgin for less than 2 months and it disconnects all the time. Fed up with it. The lights on the box are green and blinking at me. I run the test online and it says it looks like the equipment is disconnected....well it's not been touched it's all plugged in as it was set up. Numerous evenings ruined and work can't get done. Left bt because of this rubbish and I've got more of it now! Anyone help?? Thanks
0 Kudos
Reply
  • 11.66K
  • 350
  • 704
Forum Team
Forum Team
2,309 Views
Message 2 of 11
Flag for a moderator

Re: Internet keeps going off!

Hello there Fez5000,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Really sorry to hear about the disconnections you're experiencing, I know how frustrating this can get.

I can see you've been online for 2 days since your last reboot, and during this time there's been no time-outs which is good. Can you please ensure that the screw / push in cable that goes into your Hub is secure.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 5
  • 0
  • 0
Fez5000
Joining in
2,291 Views
Message 3 of 11
Flag for a moderator

Re: Internet keeps going off!

Checked everything it's all connected properly. Internet been ok for a few days but now it's disconnecting again. Got green lights on the box 1 of them is flashing. No problems in the area apparently. I don't know what to do
0 Kudos
Reply
  • 3
  • 0
  • 2
retchid
Tuning in
2,276 Views
Message 4 of 11
Flag for a moderator

Re: Internet keeps going off!

They lie either
1. Server broke or cable vandalised
2. They are doing maintenance and blocking users in batches.
3. They are incompetent.

Been with them since Telewest started 15+ yes probably this is worst it has been .

It will resolve itself when they fix it.

150 in you home phone to India they will say nothing wrong or it's you cables then 15 mins later your cables magically fix themselves. Hung up on them twice today got sick of their accents would rather suffer no connection until a reset.
  • 5
  • 0
  • 0
Fez5000
Joining in
2,271 Views
Message 5 of 11
Flag for a moderator

Re: Internet keeps going off!

Such a pain I've only been switched a couple of months. I was with BT about a year before they started playing games with my connection but I can't get bt fibre so it was just slow plus now I have no landline which is good, no pain in the butt calls. Is what it is I guess can't win wherever you go Smiley Sad
0 Kudos
Reply
  • 3.88K
  • 121
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
2,223 Views
Message 6 of 11
Flag for a moderator

Re: Internet keeps going off!

Hi Fez5000, 

Thanks for the post! I am sorry to hear about your internet going off, I apologise for any inconvenience caused.

I have tested your connection from here and I couldn't see anything out of the ordinary no errors or time outs inside the Hubs logs.

I can't see anything that would suggest a problem, or anything out of the ordinary. 

Are you still having troubles with this? If so, please include a recent copy of your Hubs logs in your response for me to compare with the data held here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside. 

Also, how are you connected wired or wireless?

Is there any change to the Hubs lights when the issues occur?

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 5
  • 0
  • 0
Fez5000
Joining in
2,217 Views
Message 7 of 11
Flag for a moderator

Re: Internet keeps going off!

Hi. It did go off last night brieflyou. Not sure about today haven't been in yet. I'm expecting it to go off at some point this evening. I'll check when I get in. When it happens there are 2 green lights that come on and 1 flashes. Nothing is connected by wire it is all wireless. Basically have 2 mobiles using the WiFi and a ps4 thats it. I'll have a look at it when I get chance later
Thanks
Nathan
0 Kudos
Reply
  • 18
  • 0
  • 2
Missj
Tuning in
602 Views
Message 8 of 11
Flag for a moderator

Re: Internet keeps going off!

Same here, did you fix yours?

I'm getting so mad with mine now. I moved home less than 30 days ago, had virgin 300meg broadband connected as Vodafone couldn't give good speeds when moved home so decided to go with virgin and my son pursueded me to get 300meg....

However, it's gone off more than 5 times that I know of already and we've only been here 3weeks, it's very frustrating when I have work to do or in I downtime just want to binge watch shows online. I soend more time waiting for it to get signal than anything else it seems. Can I cancel as within 30days, I'd much rather have slower speed for less cost than no signal at all for higher cost, that's madness 

0 Kudos
Reply
  • 5
  • 0
  • 0
Fez5000
Joining in
591 Views
Message 9 of 11
Flag for a moderator

Re: Internet keeps going off!

Mine got fixed eventually. Had engineers out twice which seemed to sort it out temporarily but then kept going off again. I have a mate who worked for them for a while who came round and sorted it out straight away and its never gone off since. Basically it was an old line or something that was coming into the house as well as the new one. Just took the old one out and its now fine thank god.

0 Kudos
Reply
  • 18
  • 0
  • 2
Missj
Tuning in
589 Views
Message 10 of 11
Flag for a moderator

Re: Internet keeps going off!

Ahhh I'm glad yours got fixed.. . Eventually. Thank you for replying so fast I'm pulling my damn hair out here I'm so mad, it's bloody annoying. I only had it connecredcon 30th Jan Smiley Sad. I'll call at 8am and demand an engineer come and fix it. Ridiculous considering they expect me to pay £94 in a few says for first bill!!! 

0 Kudos
Reply