Internet just keeps dying for minutes. I’m restarting my router far too often (super hub 2) but restarting makes no odds. Frustrating to have to call support and gen no help but just told to restart the **bleep**in hub again.
As well as trying the “check service,” Area status webpage", there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers. If no faults on that phone number then we can look deeper at the Hub stats.
If you want to replace the SH2, You could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3's. If you get the - "Ooops - please call" message, then come back here for more assistance.