I've just tested your network and I can't find anything wrong at the moment. Just to confirm, is this issue affecting your wireless and hard-wired connection or just the wireless? Multiple devices affected?
Hope to hear back from you soon so we can investigate further.
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I've been having this problem for months. At first we could quickly fix it by going through network diagnostics on whichever computer was affected, but it's got a lot worse in the past week (we added a third computer to the household, which seemed to exacerbate things but may have been coincidence) and sometimes we can't get the connection back at all. I've got the data from the Super Hub website below; as you can see, there is no data in the Network Log section!! I hit the refresh button but it didn't make a difference.
We have been suffering intermittent disconnections for some weeks now. After another “slowdown “ yesterday, I ran Speedtest to find download speed had dropped to below 2Mbps. I restarted the router and all seemed fine.
However, from 04:00 this morning (couldn’t get back to sleep for some reason!), I’ve been using my iPhone on the 5G network & have had several disconnects (04:53 + 05:44). The connection fails & Speedtest also fails when I try it. I re-established the connection by switching to 2G, running Speedtest & then switching back to 5G.
I found this thread, typed a response but when I pressed post the connection had gone again.
Can you please advise if I should call CS to have router replaced or ask for an engineer to attend, or are there some other steps I could take to resolve this problem?
I'm not able to identify any obvious issue that might result in the disconnections you describe. But, as the Hub you have is an older model, I think a good starting point might be to replace your Hub with a newer model.
I have ordered a new Hub for you:
The new Hub should arrive within the next few days.
The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
Full setup and activation instructions will be included.
The Forum 'rules' can be found here - Official House Rules. But don't worry too much, despite the red editing print you are not in trouble.
The new hub was delivered Saturday 1/9/18. unfortunately, the activation line was not available Saturday & I have not had time yet to call them back and switch over the hubs. I will get back to you as soon as I can.