We are sorry to hear that. Have you been able to monitor your broadband speeds at all? Do you think the connection could be dropping out due to a slow connection conning into the property? Please keep us posted if you have not all ready had chance to perform this test.
I've done speed tests in the past with and saw no issue, when connected we have several devices connected without issue or slow running.
The issue is that it ceases to connect with no discernible router problem as it is showing as all clear.
I did contact the helpline a week ago and it said that there were some issues which needed to be fixed with the line and that there would be a restart; this appears to have helped but not entirely alleviated the issue.
Anyway, having issues here as well, on and off for some time. Have shrugged it off regularly, but its starting to be a bit of a pain! Basically, I have devices primarily running on WiFi (laptop, mobiles, tablets), together with a couple of NAS units which are wired for a home server. I'm regularly getting dropouts to the internet from all of my devices - for the wifi ones the signal stays connected to the Hub, but all items (wired and wireless) lose connection to the outside world. Possibly a dodgy hub? Logs are below.
Also, on a side note - not getting anywhere near the speeds I'm paying for? 9:30pm, and through a variety of servers on Ookla, I'm getting around 25Mbps, rather than the paid for 200? I understand its evening, its peak - but I'd still appreciate something closer to 50%, rather than 12%?
Super Hub Sign In Upstream home Router Status Upstream Upstream US-1 US-2 US-3 US-4 Channel Type 2.0 2.0 2.0 2.0 Channel ID 5 4 3 2 Frequency (Hz) 53700000 25800000 32600000 39400000 Ranging Status Success Success Success Success Modulation 16QAM 16QAM 16QAM 16QAM Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000 Mini-Slot Size 2 2 2 2 Power Level (dBmV) 40.75 38.50 38.75 39.25 T1 Timeouts 0 0 0 0 T2 Timeouts 0 0 0 0 T3 Timeouts 1 5 0 0 T4 Timeouts 0 0 0 0