Virgin Media Community

[hyyde]

Hi. I recently moved. I choose the quick start option. There was virgin media broadband here before o, but apparently its old setup - from 2015.

The virgin box in the wall looks different than the one from instructions. Also I received a small starter pack - new cable with some kind of splitter. And there was suppose to be a small plug extention. But that wasn't included with package for some reasons.

Anyway, I have connection but the download speed is around 0.1 MBit/s. Out of 350 I would say that is preety crap...

Its been like this for 3days now. Every few hours it's just gone. No Internet at all.

Can someone take a look at this please and let me know what's going on? If the socket is too old (2015) and I need engineer to install new one, can this be  arranged   as soon as possible please? Give me a shout about please. Thank you.

Edit: Solved. I change the cables and it worked. Sorry for post. You can remove it. I don't see that option anywhere. 

[Katie_WT]

Hi there @hyyde

Cheers for your post and your edit! Glad that you managed to get things all working again with the cable change. 

To mark as resolved, you can just post a reply to your thread (rather than editing) and then Mark as Helpful Answer (green box). This will then show the thread as solved 🙂 

Hope that helps. 

Cheers