I've just signed up to Virgin. The first month was great. Then after going away for a few days and turning the router off the connection has been terrible ever since I got back . I teach online so having stable internet is crucial.
This is what it is like today but has been similar ever since I set up the broadband quality monitor. An engineer came round last week but there was no improvement.
Have you checked first for “known network faults” As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
What Hub model is it? In any case try a pinhole reset on the Hub first - as per the procedure below and see if that sorts it. If its still playing up then post up the Hub data as per below too. ______________________________
First make sure the 2 passwords on the Hub sticker are still there and legible first ! Then, disconnect any ethernet cables from the Hub and leave the coax connected, and then with the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly at the stop point for at least 60 seconds, release the pin, and leave for 10’ to stabilise - dont manually switch it off at any time. See if that sorts it.
If not, post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - but if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again before it sends it)
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.