My Virgin broadband connection keeps dropping. Have done the usual troubleshoting like resetting and factory resetting the modem and checkd the cables. Yet, the WiFi is good but the internet keeps dropping. I noticed the following logs on the device.
Time Priority Description
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Welcome to our community and thanks for posting. Apologies that you're experiencing issues with our internet services and that you keep getting disconnections randomly.
Remotely looking from our end we have located you account details with the information you have provided from your community profile. We have checked and can see there are some issues with the UP/DS power level issues which will need a technicians visit.
I have booked this in for you and you can check your appointment time and date here.