All the stats are within the correct range, although I have never seen such a mixture of power levels on the downstream. Also I would expect to see 64 not 16 QAM on the upstream. Maybe there is noise on your connection. Try phoning customer services to get them to check out your connection and to see if there are any area faults reported.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Your posted power levels (downstream) show one channel that is too low. The others are within range though and there's no issue with the upstream levels. QAM16 is perfectly fine - the modulation is determined by the CMTS and not necessarily an indicator of something being wrong.
I had wanted to see what your power levels were doing today but your Hub is currently offline. Would you please power it on and let us know when you've done so? We'll then run a few diagnostic tests from here 🙂
Ahh I shall likely not be here when you report back after doing that. And I'll be off until next Monday. I think we should arrange for an engineer to take a look, especially as you'd not powered your Hub off. I shall send you a PM in a moment (purple envelope icon, top right of page) please reply when you can so we can get an appointment organsied 🙂
I have scheduled an appointment - please check my PM for full details. And let us know how you get on please, your Hub is showing as offline again when I tested just now. It's connected to the CMTS but is offline at the property, Might be worth checking the on/off power button on the Hub hasn't been accidentally pressed.
It was working this morning before work so unless my dog can get up the stairs, over the baby gate, open the door to my man cave, find the router and switch it off, I'm guesing this is yet another drop out.
Well yes, I think I'd agree. Either you have an interesting dog or the connection requires some amendment 🙂 Let us know what transpires from the engineer appointment, I'd like to know what's causing this.