Virgin Media Community

[Richard737]

Hi all,

Our internet connection keeps dropping out intermittently. It can be fine all day and then drop every half hour the next day. Both WiFi and wired connection. It’s making browsing the internet frustrating, Netflix buffering in the middle of programs and online gaming impossible at times. We have a 100Mbps connection some typical data below, any ideas? We’ve been fobbed off repeatedly over the months and past couple years by call centre staff and recently the problem’s been getting worse.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f6e5e9353f44e9077f728e0f131970131...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f6e5e9353f44e9077f728e0f13197013102541e-20-01-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	8.1	40	256 qam	21
2	139000000	8.3	40	256 qam	1
3	147000000	8.4	40	256 qam	2
4	155000000	8.5	40	256 qam	3
5	163000000	8.3	40	256 qam	4
6	171000000	8.1	40	256 qam	5
7	179000000	8	40	256 qam	6
8	187000000	8.1	40	256 qam	7
9	195000000	8.1	40	256 qam	8
10	203000000	8	40	256 qam	9
11	211000000	7.8	40	256 qam	10
12	219000000	7.9	40	256 qam	11
13	227000000	7.6	40	256 qam	12
14	235000000	7.6	40	256 qam	13
15	243000000	7.5	40	256 qam	14
16	251000000	7.4	40	256 qam	15
17	259000000	7.1	40	256 qam	16
18	267000000	7.1	40	256 qam	17
19	275000000	7.5	40	256 qam	18
20	283000000	8	40	256 qam	19
21	291000000	8	40	256 qam	20
22	307000000	8.3	40	256 qam	22
23	315000000	8.4	40	256 qam	23
24	323000000	8.3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	21	0
2	Locked	40.9	11	0
3	Locked	40.3	6	0
4	Locked	40.3	22	0
5	Locked	40.3	21	0
6	Locked	40.3	20	0
7	Locked	40.9	20	0
8	Locked	40.3	19	0
9	Locked	40.9	16	0
10	Locked	40.9	7	0
11	Locked	40.9	4	0
12	Locked	40.3	6	0
13	Locked	40.9	5	0
14	Locked	40.9	9	0
15	Locked	40.9	5	0
16	Locked	40.9	5	0
17	Locked	40.3	6	0
18	Locked	40.9	6	0
19	Locked	40.3	5	0
20	Locked	40.9	5	0
21	Locked	40.3	5	0
22	Locked	40.9	19	0
23	Locked	40.3	17	0
24	Locked	40.3	1	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300024	42.5	5120	64 qam	1
2	39399966	40.5	5120	64 qam	4
3	46199983	42.5	5120	64 qam	3
4	53700021	42.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0