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Richard737
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Internet dropping connection

Hi all,

Our internet connection keeps dropping out intermittently. It can be fine all day and then drop every half hour the next day. Both WiFi and wired connection. It’s making browsing the internet frustrating, Netflix buffering in the middle of programs and online gaming impossible at times. We have a 100Mbps connection some typical data below, any ideas? We’ve been fobbed off repeatedly over the months and past couple years by call centre staff and recently the problem’s been getting worse.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f6e5e9353f44e9077f728e0f131970131...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f6e5e9353f44e9077f728e0f13197013102541e-20-01-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000008.140256 qam21
21390000008.340256 qam1
31470000008.440256 qam2
41550000008.540256 qam3
51630000008.340256 qam4
61710000008.140256 qam5
7179000000840256 qam6
81870000008.140256 qam7
91950000008.140256 qam8
10203000000840256 qam9
112110000007.840256 qam10
122190000007.940256 qam11
132270000007.640256 qam12
142350000007.640256 qam13
152430000007.540256 qam14
162510000007.440256 qam15
172590000007.140256 qam16
182670000007.140256 qam17
192750000007.540256 qam18
20283000000840256 qam19
21291000000840256 qam20
223070000008.340256 qam22
233150000008.440256 qam23
243230000008.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9210
2Locked40.9110
3Locked40.360
4Locked40.3220
5Locked40.3210
6Locked40.3200
7Locked40.9200
8Locked40.3190
9Locked40.9160
10Locked40.970
11Locked40.940
12Locked40.360
13Locked40.950
14Locked40.990
15Locked40.950
16Locked40.950
17Locked40.360
18Locked40.960
19Locked40.350
20Locked40.950
21Locked40.350
22Locked40.9190
23Locked40.3170
24Locked40.310


 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030002442.5512064 qam1
23939996640.5512064 qam4
34619998342.5512064 qam3
45370002142.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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