Internet dropping and errors on the hub

[willjmoo1]

I am getting 3-4 drops a day when the internet stops working (Wired and wifi), looking on the HUB I see the following in the logs, I have setup the think boardband monitor, . any help please?

15-11-2024 11:18:20	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 11:18:20	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:10:51	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:10:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:07:45	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:07:45	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[jbrennand]

What Hub model is it ?

What devices do you have connected to the ethernet ports on it ?

The BQM only shows the one real loss of connectivity (3.15 pm) your logs dont cover that period.

Can you post up the rest of the data as per....

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Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & also the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

[willjmoo1]

it`s a HUB 5, looks like the logs on the HUB dont go that far back but attached is the Quality from today

[legacy1]

Get a better router with 1Gb ports and use hub in modem mode

[willjmoo1]

To add I have a UniFi router connected to the Ethernet, virgin support just told me to not use the 2.5gb port as they are seeing problems with it 

[jbrennand]

The image is rejected... you need to cover up the i.p. address.

Are you sure it drops on an ethernet connection as well when wifi drops ?

[Daniel_Et]

Hi @willjmoo1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

If you could please re-post the Broadband Quality Monitor (with the IP address covered up) and answer the question asked by @jbrennand, that'd be much appreciated.

Regards,

Daniel

[Tudor]

"To add I have a UniFi router connected to the Ethernet, virgin support just told me to not use the 2.5gb port as they are seeing problems with it "
I’m using a UniFi UDM Pro router from the 2.5Gb port on my Hub5 and have never had any problems with it.