My Internet connection on Superhub 3 keeps dropping. It's been getting worse and worse for months now and it's barely staying connected for a hour before a reboot is needed. Driving me nuts. It happens via a wired desktop and wifi so not wifi specific issue. Please can a virgin support member arrange a test and or engineer visit to sort this problem out. It's becoming almost unusable. Now.
Stats look ok and good (someone else should comment on the Logs). Have you tried new Cat6 ethernet cables ?
First, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of all your network disconnections, useful data to have in discussions with VM.
Then check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Yes, all Ethernet cables in the house are cat 6, and switches are gigabit, all connections are tight. Took router out of the equation for testing (HUB is permanently in modem mode) and used HUB and still get drop outs. So not my issue.
I have just registered at the link you provided and created a monitor, thankyou. That will prove useful.
Over the past 48 hours I've not noticed any drops, which is odd now...especially after drop outs being so frequent for months. But I'm not at all suggesting it's miraculously 'sorted itself' (whatever that means), so will monitor now and see what happens.