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Bsteatus
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Internet down

Hi all, first time writing here.

Since Saturday morning I don't have internet.

I try everything suggested, from reboot to reset. Wireless or wired. Everything I read about.

Almost every time I try to access the setting I am redirected to chose the language etc, like after a reset, even if I didn't touch it. Problem is that when I finish with those initial settings it got stuck when it says your hub 3.0 is ready to go and after some second a message pop up saying "router is not ready"

 

 

When I manage to access the settings after opening a new page this is what I found:

Internet(Access denied)

 

 

On the network log both , downstream and upstream are on locked and provisioning state is online

On network log the last two entry are:

 

Notice sw download init via config fil

Notice sw download successful via config file

 

Can someone help me please?

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Tudor
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Re: Internet down

Phone customer services and report the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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