Internet down but virgin doesn't think so

[DanSolo]

My internet is constantly dropping out tonight, I've run the tests but they always say there is a problem it doing do anything.

I'm getting 100% packet loss

 why don't the tests do anything and why does not think there is a problem

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Have you done the phone check for a local service problem?  0800 561 0061.

If that doesn't mention a fault that phone Customer Service after 08.00 tomorrow.

[Natalie_L]

Hi DanSolo, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with the service. 

I have taken a look from our side and can see you have spoken with our technical support team about this issue. 

Are you able to update the thread with what has been advised? Also are you still experiencing the issue? 

Thank you