We have been with virgin media for around nine months now. We are now experiencing the internet cutting out multiple times a day for around 10 minutes at a time in the evenings. There are no reports of outages in the area. Can anyone help with this?
First try customer services as the web status page does not show very local issues only ones where 1000’s of users are affected. They should also be able to test your circuit. If you get no joy then update this message.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
I've tried using the online tool to detect issues but it only says "your hub is turned off" when we are having the fault or "everything seems fine" when the fault has cleared.
This is happening multiple times a day, everyday and is very frustrating. Is there anything I can do to help diagnose the issue, like the error logs from the hub?
We are paying a lot every month for a service we can't use. This is unacceptable! This has been happening for months now and Virgin Media so far has been unable to fix the problem. We are seriously considering moving to another supplier to get the service we are paying for.