Internet connection

[GerdaEmma1]

I requested to move my VM broadband connection to my new address on the 2nd of July.I am at the new house now. I have connected the cable to my router but I am not getting the internet. I guess some settings need to be changed at the supplier side. I appreciate any help regarding this. My account number is [REMOVED]. Thank you.

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[jbrennand]

If you are using the same Hub, it wont be activated onto your account at the new address. It will have the flashing green base/power light.

Assuming your change of account details have gone through, then call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number,

Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

[Lee_R]

Hi @GerdaEmma1 thanks for posting and welcome to our community.

I have had a quick look from here.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R