Problem has started roughly 3 weeks ago now, my internet connection would drop and I would have to restart the hub for it to reconnect and work as I would have constant green flashing lights on the hub.
This gradually got worse and more frequent so I called virgin and had a new hub sent out.
I have installed, called virgin and had the new hub activated tonight but the problem has got much, much worse.
After reading the forums i have now signed up to a connection monitor, the below image shows dropped packets since starting my monitoring this evening.
Please also see down stream/upstream data from the router
If anyone can check these over and see if anything is obviously wrong I would be extremely greatful. I have checked and made sure all connections/wires are secure and damage free, ive gone to the box out thefront of the house and made sure that is ok also.
Your Downstream power levels are too low, they should be between -6 and +10. Also you have noise on two channels as shown by the large number of PostRS errors. Ideally there shouldn't be any. This will need an engineer to fix, so call and report the fault.
By the way, the images only show up after a Mod approves them, so it's not your fault 🙂
I have called Virgin and an engineer confirmed the downstream was low so he boosted it and now seems to be ok. Im thinking the large amount of PostRS errors are due to the hub constantly resetting when dropping connection? i will keep any eye on it.
all is ok on internet for my computer which is connected via ethernet cable, however none of my wireless devices can now connect as the default password is now incorrect to log in....
So, after calling virgin and them admitting the power levels were too low and needed to be changed the problem still persists...internet constantly drops
Had a loss of service due to repair work being carried out in the area, which was meant to improve my service, I have had a replacement hub which I have had set up and the problem still remains
I have taken screen shots of the web monitor I signed up to and you can see I am without connection more than I am with it.
After speaking to virgin 'helpdesk' they said I would be automatically re-reimbursed for downtime which I cant see on my bill, getting pretty fed up. Why should I be having to sign up to a community forum to get help and not have the issue resolved by Virgin?? Why should I be having to sign up to a web moniotr page and spend my time uploading pictures here to show I have no service.....
Another hour of my life going to be wasted spent on the phone it seems listening to hold music....