Internet cable cut

[Hoddy101]

Hi,

This afternoon our neighbour cut through our external Wifi line with a hedge trimmer. We really need the cable to be fixed ASAP as we are both working from home.

Does anyone have a more helpful number than the generic 0345 Virgin number?

Thanks

Will 

[jbrennand]

Yo can only call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate).

Calling at 08.00 midweek (or 09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a day or two for them to get here.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

[Tom_F · Accepted solution]

Hi Hoddy101, thanks for getting in touch - sorry for the delayed response.

I'm also sorry to hear about what happened with your cable. I would hope this has been sorted by now, but wasn't able to check using your forum details alone. If you still need help please get back to me via PM.

Tom