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Internet broken for 10 months with no fix

Ltuts
Tuning in

on ‎13-07-2021 10:26

I have been told for the last 10 months that my line needs reinstalling from the box to my property and Virgin have not made the fix in over 10 months. I ring nearly every week and am told someone is coming the next, but they don't. 

I have also been forced forced to pay full bills (£62) the entire time. Now my contract has ran out I get an email saying I am free to leave.

Can anyone help me? 

Feels criminal at this stage

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3 REPLIES 3

Z92
Trouble shooter

on ‎13-07-2021 10:50

So you've had no service whatsoever for 10 months?

Or you have had intermittent service?

We need more information.

 

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎13-07-2021 10:50

Was this reported as a total loss of service at the outset?

If it is a continuous total loss then you should be entitled to automatic compensation of £8 a day once 2 days have elapsed. In that case VM should be paying you not the other way round.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

‎15-07-2021 13:57 - edited ‎15-07-2021 13:59

Hi Ltuts

Sorry to hear this has happened

I can see that you have a repull booked to replace the cable which will fix the issue 

Regarding the broken internet 

Have you been entirely without a service or has it been intermittent 

As we can see there has been usage going as far back as August 2019 and the hub is online 

Gareth_L:

 

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