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Jordan230899
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Internet access denied

Hello

noticed my router today was flashing green on the internet sign and the light was green, thought it was doing a software update however that’s finished now and the light is solid white again so all looks okay however when logging into the router I’ve noticed the WiFi is okay but next to internet it says access denied? Can someone tell me why it is denied and how I can get back on the internet? I’ve rebooted the router and that didn’t help. 

 

Not sure if its down in my area? YO31 8HS

if it’s down thought surely it wouldn’t say access denied?

 

thanks

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Forum Team
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Re: Internet access denied

Hi Jordan,

 

Welcome to Virgin Media Community. Thank you for your first post.

 

Sorry about the inconvenience. How are things going now at the moment? I just checked your area, there is no known outage there for broadband as of today. You can use this link here to see if there is any outage in your area in the future.

 

Let us know if you are still experiencing any issue so we can help you out.

 

Thanks,

 

Renan_G

 

 

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