Menu
Reply
CraigLeee
  • 1
  • 0
  • 0
Joining in
689 Views
Message 1 of 2
Flag for a moderator

Internet(Partial Service (DS Only))

Hi,

I've just checked my Hub status overview and noticed 'Internet' is marked as '(Partial Service (DS Only))'. Should I be worried about this? Come to think of it, my signal and speed are lacking even when connected via ethernet.

I have the M100 Fibre package with a Hub 3.0.

Can anyone help with this?

0 Kudos
Reply
Andrew-G
  • 8.16K
  • 1.36K
  • 3.69K
Very Insightful Person
Very Insightful Person
630 Views
Message 2 of 2
Flag for a moderator

Re: Internet(Partial Service (DS Only))

If you've still got problems (such as not reliably getting your contracted speed all of the time) then post the full Network log, plus the contents of the tabs Downstream and Upstream into replies here as text, not screenshots.  Connect to the hub, open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time, that's where the forum software is stripping out IP and MAC addresses.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply