Hoping someone can help/point me in the right direction with intermittent wifi over the last month or thereabouts. Router is on and wifi is fine for some devices (both laptop and phones) intermittently. So my Samsung Galaxy S10 didn't work on wifi but 2 of the 3 S7's we have in the house were ok. Tried forgetting the network, restarting phone and then adding the network again - worked for a day and then the same issue. I've disabled the 2.4ghz and then re-enabled it and same thing - all ok for a few hours and same issue then occurs. Getting very frustrating now and not managed to get through to virgin yet.
I also have a powerline adapter to my home office in the garage but that's been there for a few years and apart from a slower connection as it's on a difference circuit i can't see that causing an issue.
I don't know anything about the network logs but there's various warnings and critical errors which never sounds good! I've pasted them below but can provide more if it helps
Can anyone help?
Thanks in advance!
Time Priority Description
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Should have said i'd already checked the cables and they're all screwed in tight (i've not checked the one in the brown box outside the house though - should I?). Have been keeping tabs on the server status and it's always been fine and when i run a test via virgins site it says it can't find any issues.
He couldn't find anything wrong - changed an an old splitter and tidied up cables in the box down the road but annoyingly it was all working ok while he was here. It was ok until yesterday morning when things started dropping off the wifi again and exactly the same issues occurred! I disabled the 2.4ghz wifi and then re-enabled it and that seems to have fixed it for most devices again but not all.
Have you tried renaming the SSID's of the 2.4/5 GHz bands so they are clearly separated - and also disabling "Channel optimisation"? Worth trying that before investing in your own better quality wireless equipment.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
hiya, yep i tried renaming then and turning off the optimisation. It just seems to move the issue to different devices! Getting really frustrated. All the time all devices can still connect to my hotspot via my phone so the common denominator is the virgin wifi. Any help / advice appreciated as i don't really want to go for a slower broadband elsewhere but with my contract ending next month it looks like i might have to
Thanks for your post
Sorry to hear about the issue you are having with your connection
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great