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Cyclogenesis2
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Intermittent loss of internet

For the last week or so, we have been intermittently dropping internet connection.  I am using the superhub in modem mode.  Can you do some checks on the equipment please?

 

ta

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Tudor
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Message 2 of 6
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Re: Intermittent loss of internet

You need to contact customer services by phone, VM staff will pick up this post, but not for many days. 


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Message 3 of 6
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Re: Intermittent loss of internet

Sorry to hear about this Cyclogenesis2,

 

I've located your details and I'm unable to find any active faults relating to this at the moment.

 

How have things been since posting?

 

Nat_J

 


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Cyclogenesis2
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Message 4 of 6
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Re: Intermittent loss of internet

Thanks for checking. Its intermittent. When it happens i ring 150 and carry out the check which reveals no issues. It usually lasts about 1-2 minutes most of the time. I have checked for interference, changed channels, restarted and the problem continues at random times. Using the superhub in modem mode with Apple Timecapsule as the router.
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Message 5 of 6
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Re: Intermittent loss of internet

Hi Cyclogenesis2,

 

Thanks for getting back to us.

 

Next I'd like to arrange for an engineer to take a closer look so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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legacy1
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Message 6 of 6
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Re: Intermittent loss of internet

Does it happen over wireless or by wire?

Setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality

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