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hkkwgd
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Intermittent internet

Hi All,

We’ve had drop outs all week for minutes at a time, probably about once an hour. 
These are the latest messages on the router status if they help:

17/12/2020 21:45:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 21:42:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

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jbrennand
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Re: Intermittent internet

Are your issues also apparent on devices connected on ethernet cable at the same time as wifi connected ones?

Then, have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually only covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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hkkwgd
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Re: Intermittent internet

Hi there,

There aren’t any issues in our area or on our account, according to the phone number and website. It happens to all devices, we don’t have anything connected via Ethernet. 

 

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jbrennand
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Re: Intermittent internet

So its difficult to know whether you have a connection issue that only VM can fix - or a wifi issue that only you can fix (properly!).

Can you connect a computer/laptop by a known good Cat5e/6/7 ethernet cable and test whether that remains stable?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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