Also I saw that the pre RS errors were quite high so I reset both the counters.
In less than a minute I've accumulated a lot of PRE RS errors on DS-4 again:
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Thanks for updating us habeebq,
I'm very sorry for the connection trouble experienced.
I've checked things from this end for you and there does appear to be an issue present concerning the equipment upstream power level that I'd like for an engineer to check.
I've sent you a private message so that we can chat some more about this,
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Thanks for a quick reply
I've just sent you a PM with your appointment confirmation as Nat isn't in the office right now.
Let us know how the visit goes.
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Hope you're well
How did it go with the engineer?
Can we help with anything else.
The engineer replaced the router (Super Hub2 --> 3), and for the past few days it has been working great.
No connection issues, and the speed has also improved.