4 weeks ago
Time Priority Description
The points where it’s spiking have gone from a very slow connection to no connections at all now
3 weeks ago
Thanks for your post, I do not like the look of that BQM and would like to take a further look into your account I will pop you over a PM, keep an eye out for the purple envelope 🙂
Thanks for messaging with me Sayersstevens,
As you have provided me with your account details I can see there is a congestion outage in your area the estimated fix date is the 19th of April at 16:00
Hi thank you for getting back to me is there any news if the problem has been resolved as tonight has been the worst it has been by far.
Just a quick update for you, we have checked again this morning and we do apologise as the congestion issue has been delayed until the 22nd of April as an estimated fix time at 4pm.
We do apologise for any inconvenience and disruption caused due to this fault. Our engineer is on site and they're working to fix the problem.
kind regards Jodi.