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sayersstevens
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Intermittent connection

Past 2 months or so have getting a intermittent connection and its seems to be getting worse. It is happening on both wired and Wi-Fi and the speeds tend to fluctuate a fair bit through out the day . I have attached a link to the BQM and will post Upstream/Downstream and network log. https://www.thinkbroadband.com/broadband/monitoring/quality/share/7bfd6a7ba3db73caa7175770658dcc6e1b...
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sayersstevens
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Re: Intermittent connection

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000043.3512064 qam6
22580000042.3512064 qam8
33260000042.8512064 qam7
44620000044.3512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00240
2ATDMA00420
3ATDMA00240
4ATDMA0060
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sayersstevens
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Re: Intermittent connection

Network Log

Time Priority Description

13/04/2021 22:18:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 22:17:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 20:49:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 20:29:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 20:29:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 17:48:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:8criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 14:48:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sayersstevens
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Re: Intermittent connection

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13307500007.540256 qam25
22027500007.540256 qam9
32107500007.540256 qam10
42187500007.840256 qam11
52267500007.940256 qam12
62347500007.640256 qam13
72427500007.540256 qam14
82507500007.540256 qam15
92587500007.540256 qam16
102667500007.640256 qam17
112747500007.940256 qam18
12282750000840256 qam19
132907500008.340256 qam20
142987500008.340256 qam21
15306750000840256 qam22
163147500007.640256 qam23
173227500007.540256 qam24
183707500007.540256 qam26
193787500007.540256 qam27
203867500007.440256 qam28
213947500007.340256 qam29
224027500007.440256 qam30
234107500007.540256 qam31
244187500007.940256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.32300655498
2Locked40.92565430374
3Locked40.32252627375
4Locked40.32155434233
5Locked40.32052643659
6Locked40.91958736874
7Locked40.31930435188
8Locked40.91971735016
9Locked40.91986663682
10Locked40.32022936194
11Locked40.32158236251
12Locked40.92382434233
13Locked40.92264735059
14Locked40.92223132469
15Locked40.32377334318
16Locked40.32463052367
17Locked40.92435757937
18Locked40.92770956446
19Locked40.32496663133
20Locked40.32472968549
21Locked40.32456555549
22Locked40.32655059945
23Locked40.32826556309
24Locked40.93251351661
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sayersstevens
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Message 5 of 9
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Re: Intermittent connection

The points where it’s spiking have gone from a very slow connection to no connections at all now 

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Zoie_P
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Re: Intermittent connection

Hi Sayersstevens, 

Thanks for your post, I do not like the look of that BQM and would like to take a further look into your account I will pop you over a PM, keep an eye out for the purple envelope 🙂

Zoie

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Zoie_P
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Message 7 of 9
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Re: Intermittent connection

Thanks for messaging with me Sayersstevens, 

As you have provided me with your account details I can see there is a congestion outage in your area the estimated fix date is the 19th of April at 16:00

Zoie

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sayersstevens
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Re: Intermittent connection

Hi thank you for getting back to me is there any news if the problem has been resolved as tonight has been the worst it has been by far.

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Jodi_S
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Re: Intermittent connection

Hi sayersstevens,

 

Just a quick update for you, we have checked again this morning and we do apologise as the congestion issue has been delayed until the 22nd of April as an estimated fix time at 4pm.

 

We do apologise for any inconvenience and disruption caused due to this fault. Our engineer is on site and they're working to fix the problem.

 

kind regards Jodi.

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