Menu
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
160 Views
Message 1 of 5
Flag for a moderator

Intermittent connection

I've been experiencing intermittent connections issues for the last few days, its been happening normally in the afternoon which is really frustrating when working from home, and also now tonight in the evening as well. I was sent a new hub today but the issue still persists.

Any ideas on what I can do to help resolve this? I've ran through all the usual test of making sure its plugged in properly etc.

0 Kudos
Reply
Highlighted
  • 2.12K
  • 160
  • 287
Dialled in
155 Views
Message 2 of 5
Flag for a moderator

Re: Intermittent connection

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
145 Views
Message 3 of 5
Flag for a moderator

Re: Intermittent connection

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.238256 qam25
2203000000-1.538256 qam9
3211000000-1.738256 qam10
4219000000-238256 qam11
5227000000-2.237256 qam12
6235000000-2.437256 qam13
7243000000-2.737256 qam14
8251000000-3.237256 qam15
9259000000-3.437256 qam16
10267000000-3.237256 qam17
11275000000-337256 qam18
12283000000-237256 qam19
13291000000-1.238256 qam20
14299000000-0.738256 qam21
15307000000-0.738256 qam22
16315000000-0.538256 qam23
17323000000-0.438256 qam24
183710000000.238256 qam26
193790000000.238256 qam27
20387000000-0.538256 qam28
21395000000-138256 qam29
22403000000-1.238256 qam30
23411000000-1.538256 qam31
24419000000-238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9141851602
2Locked38.6490415053
3Locked38.6467914639
4Locked38.6434924172
5Locked37.6410283549
6Locked37.6388773154
7Locked37.3376102797
8Locked37.6334982616
9Locked37.6310622217
10Locked37.6321602691
11Locked37.6270422079
12Locked37.6243211992
13Locked38.9217302067
14Locked38.6195651972
15Locked38.6185351486
16Locked38.9168611598
17Locked38.9157131569
18Locked38.991101473
19Locked38.981771440
20Locked38.674511428
21Locked38.969251361
22Locked38.663141508
23Locked38.658821302
24Locked38.650401156

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000314.5512064 qam7
2394000124.9512064 qam8
3537000024.8512064 qam6
4603000315.1512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

 

0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
144 Views
Message 4 of 5
Flag for a moderator

Re: Intermittent connection

etwork Log

Time Priority Description

21/08/2020 21:32:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:32:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:31:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:31:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:31:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:16:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:16:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:15:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:15:58criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:13:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:13:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 21:13:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 27
  • 0
  • 3
On our wavelength
45 Views
Message 5 of 5
Flag for a moderator

Re: Intermittent connection

Engineer visit has happened this morning. Fingers crossed it's sorted now. He found a loose connection in our brown box on the outside of the house, changed a filter or whatever its called and swapped us to a different tap port in the box? Hoping that's sorted it now anyway!

0 Kudos
Reply