Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
256 Views
Message 1 of 4
Flag for a moderator

Intermittent conction Area 21

I have been expriancing Intermittent concetions for quiet a while. Internet cuts out at least 10 times a day. Can someone hlep Please. 

Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11947500003.935256 qam8
2138750000836256 qam1
31467500007.836256 qam2
41547500006.535256 qam3
51627500005.535256 qam4
61707500005.935256 qam5
71787500005.936256 qam6
81867500005.535256 qam7
9202750000335256 qam9
102107500003.935256 qam10
112187500003.535256 qam11
122267500001.933256 qam12
132347500001.534256 qam13
142427500001.734256 qam14
152507500001.534256 qam15
162587500001.734256 qam16
17266750000234256 qam17
182747500001.934256 qam18
192827500000.534256 qam19
20290750000-0.733256 qam20
212987500000.733256 qam21
223067500000.935256 qam22
23314750000034256 qam23
24322750000-0.234256 qam24



  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.55512064 qam6
2394000004.775512064 qam9
3462000004.775512064 qam8
4537000004.65512064 qam7



 

Network Log

Time Priority Description

07/04/2020 20:06:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:58:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:57:43criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:53:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:37:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:48criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:48criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:20criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:32:20criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:15:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 19:13:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:24criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:24criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:18criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 18:13:18criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 10:41:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Tags (1)
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
251 Views
Message 2 of 4
Flag for a moderator

Re: Intermittent conction Area 21

Hi

In the same boat.  driving me and my husband who are now working.

How do you know what area you are in.

 

Kate

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
234 Views
Message 3 of 4
Flag for a moderator

Re: Intermittent conction Area 21

It's your area reference. It should be underneath your account number.

0 Kudos
Reply
Highlighted
  • 186
  • 21
  • 43
Forum Team
Forum Team
174 Views
Message 4 of 4
Flag for a moderator

Re: Intermittent conction Area 21

Hi,

By the information you provided there. It seems that there is a issue with the cable and there is too much interference on the cable.

20 290750000 -0.7 33 256 qam 20
21 298750000 0.7 33 256 qam 21

 

The signal to interference is sitting too low at 33. It must be at least 34 or higher for you to have a stable connection.

Given the current issue with Covid19, I am not entirely sure how high priority this would be as work is cut down to "essential work only"

If you could contact Virgin on their texting service (07533051809), provide account information and what I have mentioned here, I hope they can sort this issue out as quick as possible. However, responses may be delayed due to high demand and low staff.


If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply