I'm having issues with my wifi connection, particularly noticeable when working from home. It's intermittently dropping out and losing connection. I've been with Virgin since October 2021 but not spent a lot of time at the property until recently, so it's possible it's always been like this.
My phone occasionally has trouble loading webpages and in settings it will sometimes say 'no internet connection'.
Also streaming of TV etc is sometimes an issue. Speed tests show decent speed (100Mbps+) but occasionally video will buffer randomly or drop to a lower (almost unwatchable) resolution.
Maybe worth mentioning that the hub (3.0) is showing a solid orange light and, as far as I recall, has always been like this, despite the set up guide saying it should be white. I've seen a few other posts where hubs have been replaced when this was the case. I have performed many reboots and done a full pinhole reset.
I called customer services earlier who tried to tell me we have too many devices connected (they also performed a remote reboot) but there's only two of us and while we do have a few smart bulbs and Amazon devices, as well as the usual laptops and TVs, I'm sure we don't have more than the average family and it should easily be able to cope. I had no issues with 29Mbps fibre with Vodafone before I switched to Virgin.