Intelligent WiFi Pod Keeps Blinking White

[ahmadravat]

Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. 

I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I am doing wrong. 

If anyone can help?

[Adduxi]

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.   The Pod may not have been registered to your Hub.

[ahmadravat]

Called the line yesterday, some checks were run but they couldn't see what the issue was. An engineer is coming out on Tuesday to have a look so hopefully that should help. 

[Ilyas_Y]

Hey there @ahmadravat, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the Wi-Fi pods blinking white and not connecting.
I am glad to hear that you have an engineer booked to come have a look at this issue.

Let us know how it goes with the visit and the repair.

Kind regards.

[ahmadravat · Accepted solution]

Have cancelled the engineer visit. When I rang the equipment activation line, the agent ran some checks and asked me to reboot which at the time didn't fix anything but when I checked within 24hrs thereafter, the light had stopped blinking and the connection had been successful. 

[Akua_A]

Thank you for the update @ahmadravat

Glad to hear the issue has been resolved. Please do not hesitate to contact us if you need any further help.

Thanks,