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Insulation

CraigOC
Joining in

Hi I've just recently signed up for Virgin Media TV broadband and I've received a email with contract details and insulation date then nothing no information regarding cancelling my current provider or anything is this normal??

Cheers

1 REPLY 1

Andrew-G
Alessandro Volta

Yes it is normal.  VM don't ever cancel your existing contract directly.  In some cases (landline and mobile numbers) a number porting request serves to cancel that part of an existing contract, but TV and broadband services, nope, you need to tell your existing provider.

Oooh, and treat the VM installation date as nothing better than a wild guess.  If you rely on it and things get delayed, you wouldn't want to be without a connection I'm guessing.