I've had virgin media internet connected 2 years ago and switched to sky. Decided to give Virgin Media a go again and I've installed my Virgin broadband HUB 2 days ago. Below are images of how it looks like.
I phoned Virgin Media customer service after being on hold for an hour and got through. The gentlemen explained that he will activate the internet and that I need to restart my hub. It will take 2 hours to fix and then he will give me a call back after 2 hours to see if the issue is resolved.
Keep in mind he was well aware that i was on hold for an hour on two different phones on two different lines... The issue wasn't resolved. He didn't Call back.
Great Service! 👍 (This is what happens when an industry is monopolized)
Ethernet Cable in Port one connected to my pc + Power supply plugged inThe virgin broadband line cable coming through the wall to attach on the routerRecognizing internet but not allowing to connectFlashing green line on HUB
Internet not connected even though I have set it up, followed instructions and rang customer services where Virgin promised to activate it.
Failure to communicate with me and leaving me confused with me what is going on.
1. ) Is there a problem with broadband line?
2. ) Do I just need to wait a few days and be patient for the hub to activate as it goes through authorization?
3. ) Is there a problem with the setup?
I have no idea since the communication is either Hold music on Virgin Media or a customer service representative blatantly lying to me to save himself from having a true conversation or doing some actual work.
If I can't communicate with a Virgin Media representative who can explain to me with what is going on (previous team member lied to me about calling back, fixing issue and failed to explain anything with what is going on) I will have to cancel my services within the 14 day cancel period.
ring and check its activated - yes i know you have already but i dont think it is - i thought it was to an automatic system these days - there should have been a number with the hub - as to 2 hours and i will ring back - thats BS - it got him off the line and you thinking it would happen
also check as said above that the cable going through the wall is connected to the VM inlet box