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c_m
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Message 1 of 13
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Installation

Hi, I've moved into a flat which was previously used as an air bnb. See the previous set up in the screenshot below. I tried taking out the red ended cable and replacing it with the red cable which came with my hub but I am not getting connected to the internet. I'm not sure what the cable coming out of the wall socket and back into the wall socket is for. I think I may need an engineer to come out and have a look but just want to check in case I'm doing something wrong before I do.

ThanksPrevious set up.jpegprevious setup

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Tudor
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Message 2 of 13
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Re: Installation

Don’t know what the yellow/orange box is, does it have any marking (possibly underneath)? Especially ones on where the cables re connected.


Tudor
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spikey673
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Message 3 of 13
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Re: Installation

Never seen a setup like that before, I assume it’s to somehow restrict the service, like in hotel rooms.

Anyway, a standard installation is just the rectangle white box, with the 2 cables coming out underneath, un screw both of them, then screw your new cable into one at a time and see which one, if any, work (they should, unless they’ve been disconnected somewhere)

And don’t forget to register your hub.

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Very Insightful Person
Very Insightful Person
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Message 4 of 13
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Re: Installation

looks like someone may of disconnected the cable and used it as a way to send a coax signal (possible TV to another room that had vm in the past. The yellow box connected is not a VM box

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Roger_Gooner
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Message 5 of 13
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Re: Installation

Unscrew the cover from the VM socket and take a photo.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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griffin
Alessandro Volta
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Message 6 of 13
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Re: Installation

How have you connected the Hub?

From your photo it looks you have connected the coax feed to the mystery box then to the TV. (Any manufacturer's marking on the orange box?)
The single feed from the VM box should be connected to a splitter with the isolator cable, one leg feeding the Hub and the other leg the TV

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Very Insightful Person
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Message 7 of 13
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Re: Installation

The loop of cable in the outlet is one of the new inline isolators (a short cable with connectors either end). The orange box may be hiding an HDU, although the cabling going to the TV does not look VM standard so it may have been an unauthorised DIY extension of the cable to use TV at a different location to what was originally installed.

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c_m
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Message 8 of 13
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Re: Installation

Heres the wall socket with the cover screwed off. There's also setup in the hallway of the flats with the virgin media router that must've been used for the air BnB wifi. I can send pictures of it too.IMG_5508.JPG

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Roger_Gooner
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Message 9 of 13
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Re: Installation

Yes, let's see the other photos.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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c_m
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Message 10 of 13
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Re: Installation

hallway setupIMG_5497.JPGIMG_5499.JPGIMG_5504.JPGThere's 5 other flats in the building. This setup is in a cupboard in the hallway as you walk into the building.

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